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CARDWORKS SERVICING PITTSBURGH WINDOWS

The maintenance and building structure is obviously not Cardworks fault but it's a thing. It's a huge building on the 4th floor, horrible bathrooms, moldy fridgerators, so it's almost pointless going anywhere inside on your scheduled break. Obeying your scheduled breaks to perfection can become more of a focus then the quality of your calls and your capability to show up on time everyday and do your job correctly. You must take your scheduled breaks and going over 2min-5mins can put your job at risk. You get 3 breaks you are scheduled to take (One 30 min lunch / one 10 min day break/ one 10 min evening break) excluding an additional 12-15mins that's not scheduled. Most new hires are required to work the evening shift (afternoon to late night) and this includes weekends (more than likely you won't have an option to change it). The downfall is that the job is a bit Micromanaged when it comes to monitoring your time off the phone. It is a normal call center environment, non-stop inbound calls with very little time off the phone.

I haven't experienced favoritism or discrimination for any reason at this job. A good credit history is important.Card works is a ethical company. This includes a review of your personal credit history, drug testing, background check, and employment/personal references. CardWorks will do a thorough background check for all hires. Excellent interpersonal skills required.Clear speaking voice ability to communicate clearly and effectively.Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions.Ability to work under pressure flexibility and willingness to work at a rapid pace.Mathematical, analytical and decision making skills are vital to success.Skilled in negotiating, including the ability to persuade and modify opinions to reach goals.

CARDWORKS SERVICING PITTSBURGH WINDOWS

Familiarity with Windows based computer applications.Prior supervisory and/or training experience is desirable.

Two (2) years of Collections/Customer Service or call center experience required with related financial servicing experience preferred.

High School Diploma or equivalent education required.

Provides Specialists with coaching & mentoring including the development of new hires.

Assists with the handling of management level work queues, as needed.

Focuses on internal productivity to include Specialists hold time, average handle time, monitoring scores, efficiency.

Provides positive to Specialists based on quality and productivity.

Handles calls that have escalated to a supervisor level.

Monitors Specialists phone calls for quality purposes for compliance and accuracy.

Answers questions and assists Specialists with issues regarding policies and procedures.

This role oversees, and performs clerical and administrative support tasks assisting the Collections Management Team. They assist in training employees, monitoring progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.Ī Coach works with a group of Collections Specialists in support of their day-to-day phone responsibilities. CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America.